Frequently Asked Questions
Everything you need to know about IBIS Outerwear.
What is the typical shipping timeframe?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. International shipping times vary by destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit with layers.
Are IBIS jackets sustainably made?
Yes, we prioritize ethical manufacturing and use recycled materials in our insulation and outer shells whenever possible to minimize our environmental footprint.
How should I care for my outerwear to make it last?
We recommend machine washing on a cold, gentle cycle and tumble drying on low with dryer balls to maintain loft. Avoid bleach and fabric softeners.
Do you offer a warranty on your products?
All IBIS Outerwear products come with a one-year limited warranty against manufacturing defects in materials and workmanship.