Returns & Exchanges

At IBIS Outerwear, we want you to feel confident in every climate and terrain. If your gear isn't the perfect fit, we offer hassle-free returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the unworn items with original tags attached into the original shipping box or a secure mailer of your choice.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it securely to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.